Customer Serve This
Dear Franni Drepshanksizzlekeynips,
Thank you for your inquiry. We have investigated your order. (#66675859) We were unable to find anything at first. And then we investigated more. We have discovered that your order was sent, but to an address of your brother-in-law whom you no longer speak with (according to our investigations, which are very thorough) - However, DO NOT Panic. As the order sent was only an empty box and included an invoice listing 7000x Mongoose testacles. These unfortunately, were not available either.
Upon further investigation of the previous investigation. We have determined that the original product you ordered (3 chestnut jar candles) Were roasted over an open fire at the warehouse during a christmas party that involved, to the best of our knowledge, black tar heroin and vicodin shooters. These were of course, rapidly replaced with several similar items (#66672349) and shipped to Peru.
Upon investigating our records of the previous inverted 'investigation' Quantum Theory. We have located your order (#42002349) in Peru, where we do not provide shipping services. Your 7 Hazelnut replacement jars were located via sattelite and were ingested by goats near the Appalachian border, and their owner is understandably upset. We understand that this is not your responsibility, nevertheless we have charged your account several thousand dollars as compensation to a Havarrti Domanicann which will appear on your visa bill as "Goat Damage Reperation" This should also explain the majority of the 'excessive' charges that you mentioned in your earlier email.
We have hired paranormal investigators to track the dead investigators killed during the aforementioned 'Quantum' investigation, which sadly, ended in tragedy. Through this medium we have issued a replacement order at the warehouse for 4 Lemony-Vomit scented candles. Which are the only currently available closest replacement product. These however were dropped by a shipping employee by the name of Lenny Sendgooder, who has received 35 lashes for his impudence and lack of training. Lenny is recovering in intensive care and sends his best wishes. A replacement request was issued by the local department for this worker. This was returned electronically to our facility, which we promptly printed and mailed via US Postal service to our Fax department for them to Send back to the warehouse to have your 4th replacement order (#696969LOL) of 90 Dead grasshoppers with chestnuts fullfilled. This order was sent by Priority overnight shipping to our warehouse, where it was also shipped from, in an unfortunate system glitch. Upon receiving this order, it was promptly returned to sender, as we didn't order any grasshoppers or chestnuts. And the 30th of December we received it back here via Fed-Ex.
We quickly investigated and consulted our Ouji board and immediately repackaged your order (#420420LOL) with most of the grasshoppers intact, and a free beer bottle (empty) for your troubles. This was sent with freight charges to your current listed address. The box that you received containing a Bottle of Cabernet and a live ape was a mistake generated by our investigation into our order system. Which sadly, also ended in tragedy.
To conclude our investigation, the additional charges on your credit card for "Personal Massage" and "93 Kegs Br. Ale" are a blatant lie and the empty kegs will be returned when they are all located from various parts of the warehouse and surrounding field area. This charge will be refunded, pending an investigation. Your current order has been cancelled unfortunately as we are out of candles and are now shipping only packing peanuts and old issues of "Vogue" to random addresses that pop into our heads.
We hope you understand the difficulty we have experienced this holiday season and cease your complaints and constant emails. So that we may continue our investigation into Bigfoot. Who also was shipped something.
If you have any questions, or if you require any further assistance, please contact us at NoReply@CandlesMaybe.com, or by phone at 1-800-DONT-ASK. Our phone center is open to assist you with your purchase Monday through Tuesday, from 1am - 2am Central-Pacific-Mountain time.
We look forward to serving you in the future.
Thank you for your interest in CandlesMaybe.com.
Sincerely,
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Nabinga Wedonship
Direct Channels Customer Service Dept.
WISMO@CandlesMaybe.com